GTM Generalist (m/f/d)

Job Posted

February 3, 2026

Location

Munich

Remote-Friendly

Department

Customer Success

GTM

Active

True

Related to Contacts (Role)

Type

full-time

1 more property

GTM Generalist - Open Source MLOps

Overview: Turn Community Signals into Revenue

We're looking for a sharp, high-energy generalist to become the connective tissue between our growing open-source community and our commercial pipeline. ZenML is transforming how AI teams build production-ready ML pipelines, and we have a problem most startups would kill for: thousands of engaged developers using our tool every month — but no one systematically turning that engagement into conversations.

This isn't a traditional sales or marketing role. You won't be cold-calling from a list or writing ad copy. You will be the person who spots an ML engineer asking about pipeline orchestration in our Slack, reaches out with genuine help, and turns that into a product conversation. You will build the system that converts community warmth into commercial momentum. You’ll also play a key role in guiding new customers through onboarding and success, often getting hands-on with the product as you help them deploy and adopt ZenML effectively

Key Responsibilities (The "Jobs to be Done")

Warm Signal Detection & Outreach: You will monitor our community channels (Slack, GitHub, LinkedIn, Orbit) daily to identify users and prospects showing buying signals. You will craft personalized, technical outreach that doesn't feel like spam — because it isn't.

Inbound Qualification & Demo Booking: You will be the first point of contact for inbound interest. You will qualify leads, understand their MLOps pain points, and book demos with the right people on our team.

Customer Onboarding & Success: Take ownership of the early customer journey — ensuring new users get from “interested” to “activated.” Collaborate closely with Solutions Engineering and Product to deliver smooth onboarding, proactive support, and early wins. Partner with Solutions Engineering to debug common onboarding issues (auth, permissions, environment setup) and shepherd them to resolution.

Own “first value”: Configure lightweight, tailored ZenML demos or example pipelines that mirror a prospect’s environment or use case. Design and execute simple “Day 1 / Week 1” success plans so every new customer ships one small pipeline or POC into their environment quickly.

Hands-On Technical Engagement: Learn and use ZenML directly to help customers configure, troubleshoot, and succeed with the product during onboarding and success phases.

Event & Community Activation: You will represent ZenML at meetups, conferences, and webinars. You will help organize events that put us in front of ML practitioners — not as salespeople, but as fellow builders.

GTM Operations & Experimentation: You will help build the playbook as you go. What outreach templates work? Which signals convert best? What's the ideal follow-up cadence? You will test, learn, and document.

Partner & Ecosystem Outreach: You will identify and nurture relationships with complementary tools, consultancies, and communities in the MLOps ecosystem.

Tools & Tech You'll Work With

The Product: ZenML (You'll need to understand what it does and why ML teams care — we'll teach you).

The GTM Stack: HubSpot/CRM, Orbit (community signals), LinkedIn Sales Navigator, email outreach tooling.

The Community: Slack, GitHub, Discord, Twitter/X, Hacker News, Reddit.

The Data: PostHog/Google Analytics (website analytics), basic spreadsheet analysis.

What We're Looking For

The Signal Spotter: You have an instinct for noticing when someone is ready to talk. Maybe you built this muscle in consulting, BD, or community work — the point is you read between the lines.

Comfort with code & infra: You are comfortable reading basic Python, YAML, or CLI output, and discussing CI/CD, containers, and cloud environments at a conceptual level.

Technical Curiosity: You don't need to write Kubernetes manifests, but you need to be genuinely interested in how ML teams work. You should be the kind of person who'd spend a weekend reading about MLOps because you find it fascinating, not because someone told you to.

Builder Over Bureaucrat: You don't wait for a process to exist before you act. If you see something that should be done, you do it. We want to hear about times you built something from nothing.

Communication: You write clearly and concisely. You're comfortable talking to senior ML engineers and CTOs without being intimidated, and without being "salesy."

Hustle with Taste: You move fast, but you're not sloppy. Your outreach is personalized, your follow-ups are timely, and you care about the details.

Why This Role Matters

Own the Function: This is not a cog-in-the-machine role. You will be building ZenML's GTM engine from the ground up. In 6 months, you'll own more than most people touch in 3 years at a large company.

Inflection Point: We're at $1M ARR with strong product-market fit and a growing community. The pipeline is warm — it just needs someone to work it. Your impact will be immediate and measurable.

Technical Growth: You will develop deep expertise in MLOps, cloud infrastructure, and the AI/ML ecosystem — one of the fastest-growing markets in tech.

Founding Team Energy: You will work directly with the founders and a small, exceptional team. No layers, no politics, no waiting for approvals.

What We Bring to the Table

An inspiring, international team We’re a tight-knit group of motivated people from 7 different nationalities, speaking 20+ languages - and we are just as diverse in our interests. Whether you're into gaming, music, writing, meditation, yoga, sailing, mountain hikes, or motorcycles, you’ll find your people here.

Genuine connection & lots of fun We take our work seriously but ourselves not too much. Laughter, memes, and spontaneous coffee chats are part of the daily deal. Check out our team website if you don’t believe us.

Join us and you can look forward to BBQs, sailing trips, gaming nights, and more!

ALT

Annual company offsite Once a year, we bring the whole team together for a few days of deep connection, collaboration, and good vibes - somewhere beautiful.

Office in the heart of Munich Our home base is in Schellingstraße, right in the middle of everything. Stop by for great coffee on our sunny balcony or some after-work drinks on our roof-top terrace.

Flexible hours & trust-based work We have core hours (9am to 6pm), but life happens - and we trust you to manage your time in a way that works for you.

Remote-friendly culture Abound half of our team is remote, working from places like Spain, Morocco, the Netherlands, and the US. Whether you're in Munich or elsewhere, you're equally part of the team.

Competitive compensation Wondering what the salary for this role is? Just ask us! On the first call, it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply - what's more important to us is finding the right fit!

About ZenML

ZenML is more than a platform—it’s the next-generation framework making production AI accessible to every organization. From classical ML to autonomous agents, our open-source toolkit empowers teams to build robust internal AI platforms. We help data scientists and engineers ship reliably and at lightning speed.

All-Hands Summer 2023

ALT

How to Apply

Send us examples of your work (GitHub, portfolio, or previous projects) along with your resume to careers@zenml.io. We're particularly interested in hearing about your experience with cloud infrastructure, customer-facing technical roles, and any MLOps-related projects.

We'll review your application within 48 hours and get back to you with the next steps. If you’re curious about our process, you can find more information on our website.

Build what the world will run on next

GTM Generalist (f/m/d) - Full-time