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Technical Support Engineer



IT, Customer Service
Posted on Wednesday, July 19, 2023
Tessian protects every business’s mission by securing the human layer
The Tessian Cloud Email Security platform helps enterprises defend against email attacks, protect against data loss and respond to security incidents more efficiently. By combining artificial intelligence with an understanding of employee email behavior, Tessian is able to prevent complex email attacks and data loss incidents that evade Secure Email Gateways and the built in security controls of M365 and Google Workspace.
The world's largest banks, healthcare organizations, hedge funds and law firms all use Tessian to secure their email environments, data and people whilst saving their security team time. In 2022 alone, Tessian prevented hundreds of thousands of business email compromise attacks, data loss incidents and saved hundreds of hours of work for security teams.
Tessian is headquartered in London and Boston with 200+ employees globally and has raised over $120m in venture capital funding from world leading investors like Sequoia, Accel, Balderton, March, Citi and Okta. Tessian was recognized as one of Fast Company’s Most Innovative Companies for 2022. More information can be found at www.tessian.com.
Customer Support Specialist at Tessian
Our Support team solves problems. They work closely with customers, commercial teams and engineers to ensure we’re removing any potential friction from our customers’ use of our product and preventing security events as soon as possible. Crucially they take charge of the proactive investigation and steps to avoid issues before they emerge.
As a Customer Support Specialist, you'll be responsible for providing exceptional services to our customers across all elements of their journey with Tessian, including supporting pre-sales activities, onboarding and ongoing support.
This is an amazing opportunity to join an expanding team, develop deep product knowledge and have a meaningful impact on our customers. In a truly cross-functional role, you’ll work very closely with the Product, Engineering and Commercial teams across the globe to develop, create and deliver best-in-class customer experiences at all stages of the customer journey.
You'll be a technical problem-solver with previous experience in a client facing support role and can work collaboratively internally (with both commercial and technical teams) and externally (from senior stakeholders to IT professionals). You’ll be high energy, organized and have amazing communication skills. You'll have a strong aptitude and experience in working in B2B SaaS technology, with a strong desire to further your craft and support the team around you.
Support our global customers solve challenges with the Tessian platform
Develop our service offering for our customers
Work closely with our Sales teams to shape the solution for prospective customers
Roll-out new product functionality to existing customers
5+ years experience in a technical support role, ideally supporting a B2B SaaS technology
Experience in the cybersecurity industry required
Supported enterprise sales teams in fast growth environments
Scientific, mathematical or technology based degree background
Is passionate about creating amazing experiences for customers
Loves working with technology and is capable of understanding complex issues
Exceptional communication skills
Proactive and commercial mindset, constantly exploring new opportunities for improvement
Proven track record of working in a high pressure environment
If you're not sure that you exactly fit all of the above criteria, please do get in touch anyway. We're always willing to speak to great candidates even if you don't feel you meet every criteria listed!
Tessian is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. The Human Layer we're securing is diverse, and we know we need to be diverse and inclusive to successfully create HLS that reflects this. You can read our equality and diversity statement here.
As part of our commitment to equality and diversity, we're also a corporate member of the WISE Campaign for gender equality in STEM & we're a founding member of the WEDS network driving diversity & inclusion in startups.
By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy