Singapore After Sales Support Specialist

(m/f/d)

Your mission

We are looking for a technically skilled and customer-focused After Sales Support Specialist (Field & Enablement) to represent Stratio in Singapore. This role combines hands-on technical field and troubleshooting work, customer training and enablement.

You will ensure Stratio solutions are correctly installed and maintained, while also helping customer teams adopt and gain maximum value from Stratio’s technology.

You will be the local first point of contact, reporting to and collaborating closely with our Implementation team based in Portugal. We are looking for someone proactive, resourceful, and self-sufficient, available to ensure occasional overlap for alignment calls.

You will be working in the field with vehicles and electronic systems, while also being capable of training and supporting customer teams.

Stratio’s technology supports more than 80% of the Singapore bus fleet in delivering reliable daily service.This is an unique opportunity to be Stratio’s on the ground representative in the South East Region and shape our presence in the region.

As Singapore After Sales Support Specialist you will

• Install and configure Stratio hardware (Databox and related equipment), provide field support for recalls, maintenance, and onsite troubleshooting in vehicles.
  
• Collect CAN logs and diagnostic reports, coordinating with engineering teams to refine installation and troubleshooting procedures.
  
• Guide and train customers and partners during installations and for first line issue resolution.
  
• Provide first line support for Stratio clients in Singapore and further in South East Asia in the future.
  
• Support customers during their adoption journey, working with Customer Enablement Specialists to ensure successful onboarding and usage.
  
• Conduct customer training sessions (both onsite and remote) to ensure users can confidently operate and gain maximum value from our solutions.
  
• Facilitate condition-monitoring sessions and feedback loops between customers and internal teams, providing structured feedback to continuously improve product performance and service delivery.

This is what we believe is needed for this role

• Experience in customer-facing technical training.
• Technical degree or certification in electrical, electronic, or automotive engineering fields, or equivalent hands-on experience.
• Strong communication skills with the ability to explain complex technical concepts in simple terms to customer teams.
• Problem-solving mindset with the ability to work independently in the field.
• Fluent in English (spoken and written).
• Availability to travel within the region and occasionally work flexible hours to meet customer and Stratio needs.
• Availability for limited overlap with Portugal working hours (2–3h per day).
• We are looking for someone based in Singapore with a good understanding of the local market and culture.

Bonus Points

• Automotive industry knowledge.
• Established network or experience within Singapore’s public transport industry (e.g. bus operations).
  
• Proven experience in vehicle electronics, diagnostics, or related technical domains.
  

Location

This role is based in Singapore. You will be our local presence in Singapore, operating independently while collaborating asynchronously with the teams in Portugal. You are expected to work both remotely and within our customers' facilities.

What you can expect from the recruitment

• 1st Interview (1h)
  HR and Head of Professional Services
  We want to get to know you better and navigate through your experience, skills and motivation.
  

• 2nd Interview (1h)
  HR and Field Services Team Lead
  Technical Interview to assess your technical skills and fit with the team.

• Work Simulation Exercise
  Field Services Team Lead
  Simulation exercise of a real case scenario in a customer setting.

• Cultural Fit Interview (1h)
  Head of People and Founders
  Validate the cultural fit between you and Stratio and make sure you’re the person we’re looking for to help us build a #zerodowntimefuture.
  

• Hiring Proposal

References may be required at any stage of the recruitment process.

About Stratio

Stratio delivers condition monitoring and predictive maintenance technology that powers a zero downtime future for transportation.
More than 1.3B people travel each year in vehicles using Stratio’s technology. The distance covered every day is remarkable, equal to 50 full journeys around the planet. Behind the scenes, more than 250 thousand maintenance predictions are generated daily, turning potential failures into planned interventions and keeping services running smoothly.

We want inspiring individuals in our teams, where age, race, gender, sexual orientation, politics and religion do not matter, and seek to create a tolerant and open space for everyone. We thrive to provide an inclusive and trustworthy environment.

You can find our Culture Manifesto and more team information here.

Take the road with us!

Department

Professional Services

Role

Field Services Technician

Locations

Singapore

Remote status

Hybrid

Employment type

Full-time

Employment level

Associate