Customer Adoption Specialist - French-Fluent

(f/m/d)

Your contribute to a #zerodowntimefuture

As a Customer Adoption Specialist, your mission will be to help clients successfully adopt predictive maintenance into their day to day operations, using the solutions provided by Stratio.

Your mission
Your mission will be to drive the successful adoption of predictive maintenance for Stratio’s clients by acting as a partner and consultant. The role involves understanding client organizations in-depth, managing their projects at various stages, and ensuring they achieve maximum value from Stratio.

As you ramp up, you will be assigned client accounts to work with. You will manage projects with clients in different stages of their lifecycle. Some are just starting their projects with us, and some will be long standing clients. In-depth understanding of each client organization and business will be expected from you.

You will be part of the Customer Enablement team which mission is to help clients successfully adopt predictive maintenance into their day to day operations.

As Customer Adoption Specialist you will

Customer Ownership

• Engage deeply with the client to understand contracts, key stakeholders, bid opportunities, fleet composition, and repair & maintenance processes.
• Monitor account risks, opportunities, and renewal timelines.
• Identify and address customer sentiment to maintain high satisfaction levels.

Client Enablement & Support

• Onboard and ramp up clients following the Stratio Deployment approach.
• Conduct steering committee meetings, document outcomes, and ensure follow-up actions.
• Lead condition monitoring sessions to identify savings, analyze vehicle failures/repair data, and optimize product usage and value.
• Ensure all accounts are guided to implement API integrations effectively.
• Manage all account and customer journey processes, ensuring a seamless and professional experience from onboarding to offboarding, maintaining compliance and customer satisfaction at every stage.

Client Support & Communication

• Optimize platform settings, including account permissions, alerts, and debugging support.
• Open and follow up on customer requests or feature suggestions.
• Monitor product usage to ensure alignment with client needs.

For clarification, your mission will not be doing upsell or cross sell.

This is what we believe is needed for this role

Background:

• 2+ years experience in customer-facing project management / delivery, working on change, implementation or integration of long-duration and complex projects or extended implementation of SaaS products.
  

Skillset and mindset:

• Ability to engage customers in insightful discussions and lead discovery sessions to uncover their needs and goals;
• Great level of autonomy and ability to work under pressure, navigating the complexities of managing various customers in multiple stages of their lifecycle, and with different levels of satisfaction towards the service we are providing them;
• Strong ability to build rapport with diverse stakeholders;
• Possess a startup mindset, demonstrating agility, resourcefulness, and innovation in a fast-paced environment;
• Self-driven, proactive, and detail-oriented with strong organizational skills;
• Highly coachable, with a demonstrated openness to constructive feedback and a commitment to continuous learning and improvement;
• Availability to travel abroad (expect to travel every month);
• Strong computer skills;
• Fluency in English (Stratio’s Official Language);
• C1/C2 in French (Must be able to work with French speaking customers).

Bonus Points

• Fluency in Portuguese;
• Experience working in SaaS or software/IT Company;
  
• Experience in change management within clients organizations;
  
• Experience working within an industry similar to ours;
• Automotive interest / background.

What we offer

• Food Allowance of 10.20€ per working day;
• Health Insurance to you and your children;
• Fringe Benefits Policy (for Portugal located workers);
• Flexible Work Hours - adjust your schedule to your needs;
• 22 vacation days, plus up to 3 extra time off days according to your tenure;
• Work Setup - remote, hybrid, onsite - if your job can be done remotely, and you prefer to, you’re free to choose;
• Hardware and software for a full remote setup;
• Quarterly Events to discuss Strategy;
• Autonomy and Ownership Culture;
• Continuous feedback culture;
• Innovation Mindset;
• Career Acceleration.

Location

• This role can be performed Remotely in Portugal, or hybrid/office in Coimbra, Portugal.
• No matter the setup you choose we expect you to be available to meet us at our Coimbra office when needed.
• Expect that during the onboarding (first 2 to 3 months) to be working onsite one week per month in order to get to know the team and our operations.
  

#LI-Remote

What you can expect from the recruitment

• Screening call with HR
• 1st Interview (1h)
  HR and Hiring Manager
  We want to get to know you better and navigate through your experience, skills and motivation.
  
• Work Simulation Exercise
  Hiring Manager and Job Role Stakeholders
  Deep dive into your skills and assessment of your technical knowledge.
  
• Cultural Fit Interview (1h)
  HR Manager and one of our Founders
  Validate the cultural fit between you and Stratio and make sure you’re the person we’re looking for to help us build a #zerodowntimefuture.
  
• Hiring Proposal
• References may be required at any stage of the recruitment process.

About Stratio

Stratio is the World’s Leading Real-time Predictive Fleet Maintenance Platform. The company's proprietary technology combines large-scale processing with the latest machine learning techniques to prevent hundreds of thousands of breakdowns from happening every day, thus saving millions of people from the hassle of public transportation delays, postponed deliveries, or late arrival of essential goods.

Stratio’s platform enables zero downtime for 5 of the 10 largest transportation companies in the world and, in 2021, raised an investment of $12 million to boost leadership in predictive fleet maintenance. Fleet operators in Europe, North America, Asia-pacific, and Latin America trust Stratio’s technology to fully leverage the data under the hood to safeguard operations, and keep customers happy. Stratio’s technology has enabled transportation for 1.3 billion people so far.

We want inspiring individuals in our teams, where age, race, gender, sexual orientation, politics and religion do not matter, and seek to create a tolerant and open space for everyone. We thrive to provide an inclusive and trustworthy environment.

You can find our Culture Manifesto and more team information here.

Take the road with us!

Department

Customer Success

Role

Customer Success Account Manager

Locations

Portugal

Remote status

Fully Remote

Employment type

Full-time

Employment level

Associate