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Jr. Technical Account Manager



IT, Sales & Business Development
Amsterdam, Netherlands
Posted on Wednesday, July 26, 2023
What You'll DoWe’re looking for a Jr. Technical Account Manager to join our Silverflow team!You’ll get the opportunity to be part of our Technical Account Management team, based in Amsterdam, where you’ll grow your technical skills, guide technical implementations and help our clients succeed by supporting them in their integration and launch processes as an acquirer on Silverflow’s platform. This is a hands-on role working with our enterprise clients within our Account Management team.As a Jr. Technical Account Manager, you will be the main point of contact for all technical and solution-related questions before, during and after our clients go live with Silverflow. At Silverflow, you will be able to further develop your experience working alongside and connecting with Product, Sales, IT and Operations.You’ll also help to shape the future of Silverflow’s ideal customer support experience by:
  • Implementing Silverflow’s products and solutions for our acquirers, PSPs, payfacs and partners.
  • Working closely with Silverflow's sales and account management teams to grow the client base and attend meetings with clients to ensure that they are able to successfully integrate with Silverflow’s solutions.
  • Working with our customers to help them build Silverflow into their current systems. You will be their dedicated point of contact for all items regarding their technical integration, from a payment’s perspective.
  • Explaining how our API’s, SDKs and various other systems work. Ultimately, helping the customer to solve any technical problems they have and provide scalable solutions.You will also work directly with internal development teams to deliver technical specifications of bespoke requirements for the platform and champion these with our product teams.
  • Managing information and prioritise support ticket flows between clients and Silverflow engineering.
Who You AreYou are an enthusiastic and driven individual who has:
  • Previously worked in a technical support/customer success role and you are looking to take the next step in your career.
  • A technical understanding of web services/API’s and system integrations (think SQL / HTML / JavaScript / PHP / Java / Scripting).
  • Strong project management and planning skills, which are key to excelling in this role.
  • Strong analytical skills and practical approach in solving challenges.
Why join us?You will be working for an established start-up. We offer a permanent contract from the start alongside training and development budgets; mentorship opportunities from an inspiring management and team members working within the payments industry for 20+ years; and a rewarding career development with autonomy to create a high profile impact within the payments industry. Silverflow has a great work atmosphere with a focus on employee wellbeing and a work-life balance; a highly inclusive work environment (we have 20+ nationalities); a growing network of international locations; and a fun company culture. About UsHere at Silverflow, we are building tomorrow’s cloud-based global payments infrastructure, providing all participants in the payments chain access to a modern, API driven, easy-to-use, data transparent and innovative card processing platform. Silverflow has delivered a long overdue alternative to the legacy incumbents within the card processing world using the latest technology. An Amsterdam-based company founded in 2019 by former Adyen employees, we have recently completed $17million in Series A funding and won Deloitte’s award for Rising Star 2021. We are growing rapidly, having already 57 international team members. Our head office is based in the Netherlands (Amsterdam), with two global offices in the UK (Welwyn Garden City) and the US (New York). Are you looking to join a cutting-edge start-up in the world payments? Then don't miss your chance to be a part of something big - come see what we're all about and take the first step towards an exciting new career!&