What you'll do
In this role, you’ll work hands-on with enterprise clients, guiding them through technical implementations and helping them succeed as they integrate and launch on Silverflow’s acquiring platform. You’ll combine deep technical knowledge with a strong client focus, acting as a trusted advisor throughout onboarding and beyond. As part of the Technical Account Management team, you’ll play a key role in driving customer success and shaping how leading acquirers and large digital merchants scale with Silverflow.
As a Technical Account Manager at Silverflow, you’ll serve as the primary technical contact for our clients before, during, and after they go live. You’ll work cross-functionally with Product, Sales, and Engineering to ensure a seamless integration experience and ongoing technical success. This is a client-facing, solution-oriented role where you’ll deepen your technical expertise while helping lead acquirers and large digital merchants to get the most out of Silverflow’s platform.
You’ll also help to shape the future of Silverflow’s ideal customer support experience by:
- Implementing Silverflow’s products and solutions for our acquirers, PSPs, payfacs and partners.
- Working closely with Silverflow’s sales and account management teams to grow our client base to ensure successful integrations of Silverflow’s solutions.
- Working with our customers, you will be their product owner, ensuring they understand our platform, while deepening Silverflow’s understanding of our clients’ unique business and technical needs.
- You will be their dedicated point of contact for all items regarding their technical integration and new feature requirements.
- Explaining how our APIs, SDKs and various other systems work. Ultimately, helping the customer to solve any technical issues they have and provide scalable solutions. You will also work directly with internal development & product teams.
- Managing and prioritising support ticket flows between clients and our engineering feature teams.
- Consulting with our customers, and using data to identify and specify new features and actionable insights to optimise payments via Silverflow’s platform.
- Willingness to learn and use tools such as QuickSight and CloudWatch to understand client requirements and generate payment insights.