Software Engineer - II
Scrut Automation
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See open jobs at Scrut Automation.See open jobs similar to "Software Engineer - II" Crane Venture Partners.Software Engineering
India
Posted on Mar 16, 2026
Job Title- Software Engineer (SDE-2)
Location: India (Remote)
About the role:
The Software Development Engineer - 2 is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both exceptional customer service and a passion for technical problem-solving, ultimately driving product improvement and a best-in-class customer experience.
Advanced Product knowledge and Good problem-solving skills are required for this position. The support responsibilities described above will take up about 80% of the candidate’s time. In addition, the Software Development Engineer-II may be requested to engage in activities such as training or on-site support or to participate in company events such as product launches, at the request of the Product Support Manager.
Responsibilities:
Customer Support:
- Diagnose and troubleshoot customer issues related to our Node.js application, leveraging your expertise in Express, React.js, DynamoDB/MongoDB, and AWS SQS.
- Effectively communicate technical solutions to customers in a clear and concise manner.
- Document customer issues and resolutions for future reference and knowledge sharing
Technical Expertise:
- Analyse and debug complex technical problems within our Node.js application.
- Identify and fix bugs in a timely and efficient manner, ensuring code quality and stability.
- Collaborate with the development team to understand the codebase and implement solutions.
Customer Enhancements:
- Work closely with customers to understand their needs and translate them into actionable enhancement requests.
- Partner with the development team to prioritize, design, and implement customer-driven features.
- Stay up to date on the latest technologies and trends in the Node.js ecosystem and AWS services.
Requirements:
- Bachelor’s degree in Computer Science or related field.
- 2-4 years of experience as a Software Development Engineer or similar role
- Server-side development using NodeJS, React.js, DynamoDB
- Familiarity with NoSQL databases like DynamoDB or MongoDB.
- Experience with AWS services, CI/CD tools.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- For candidates with a background in GRC, this role offers a unique opportunity to apply your knowledge in a fast-paced environment.
What we offer:
- Opportunity to make an impact on one of the most promising, high-growth SaaS startups in India
- Flat-hierarchy, performance-driven culture
- Rapid growth and learning opportunities
- Comprehensive medical insurance coverage
- A high-performing action-oriented team
- Competitive package, benefits and employee-friendly work culture
About Scrut
Scrut Automation is a global leader in Governance, Risk, and Compliance (GRC). Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture. We provide a single, intelligent platform that helps companies achieve and maintain compliance for standards like SOC 2, ISO 27001, and HIPAA, while also proactively managing risk.
We are a high-growth, remote-first company with a strong focus on collaboration, ownership, and customer obsession. We believe in building a team of smart, motivated builders who are passionate about solving complex problems for our customers.
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.
This job is no longer accepting applications
See open jobs at Scrut Automation.See open jobs similar to "Software Engineer - II" Crane Venture Partners.