Operations Lead
This job is no longer accepting applications
See open jobs at Scrut Automation.See open jobs similar to "Operations Lead" Crane Venture Partners.Operations
India
Posted 6+ months ago
Title: Operations Lead (RevOps & CS Ops)
Location: Remote
Reporting: VP Finance
Role Overview:
Reporting to the VP Finance this role will own end-to-end operations for both Revenue Operations (RevOps) and Customer Success Operations (CS Ops) teams. This is a high-impact role blending strategy, execution, and automation to boost ARR, retention, and efficiency in a dynamic SaaS environment.
Key Responsibilities (KRAs):
- RevOps Leadership: Oversee sales ops, marketing ops, and finance ops alignment; implement CRM workflows, pricing models, and forecasting to accelerate pipeline velocity and revenue predictability.
- CS Ops Ownership: Lead customer onboarding, success playbooks, churn prediction, and expansion strategies; integrate tools to drive NPS and lifetime value.
- Process Optimization: Design scalable SOPs, automate workflows using AI tools (e.g., Zapier, agentic AI), and eliminate bottlenecks across go-to-market functions.
- Team Building & Cross-Functional Collaboration: Manage and grow member teams; partner with Product, Engineering, and Finance for data integrity and GTM alignment.
- Performance Analytics: Build dashboards for real-time insights; conduct quarterly audits to refine ops strategies amid geopolitical/macro shifts.
Key Skills:
- 8+ years in SaaS ops (RevOps/CS Ops), with 4+ years leading teams at startups/scale-ups.
- Proven track record scaling SaaS metrics (ARR >$10M preferred).
- Expertise in CRM/ops stacks (Salesforce, HubSpot, etc.) and AI automation.
- Strong analytical skills; comfort with SQL/Python for ops analytics.
- Bonus: Vertical SaaS background.
- Traits: Data-obsessed, process ninja, collaborative leader who thrives in ambiguity.
What we offer:
- Opportunity to make an impact on one of the most promising, high-growth SaaS startups in India
- Flat-hierarchy, performance-driven culture
- Rapid growth and learning opportunities
- Comprehensive medical insurance coverage
- A high-performing action-oriented team
- Competitive package, benefits and employee-friendly work culture
About Scrut
Scrut Automation is a global leader in Governance, Risk, and Compliance (GRC). Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture. We provide a single, intelligent platform that helps companies achieve and maintain compliance for standards like SOC 2, ISO 27001, and HIPAA, while also proactively managing risk.
We are a high-growth, remote-first company with a strong focus on collaboration, ownership, and customer obsession. We believe in building a team of smart, motivated builders who are passionate about solving complex problems for our customers.
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.
This job is no longer accepting applications
See open jobs at Scrut Automation.See open jobs similar to "Operations Lead" Crane Venture Partners.