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Solution Engineer - US Based

Qovery

Qovery

New York, NY, USA
Posted on Nov 25, 2024
Product Management · New York · Fully Remote

Solution Engineer - US Based

We usually respond within three days

We provide the DevOps automation platform built to empower developers. From cloud infrastructure provisioning to production deployment, Qovery streamlines every step, enabling faster delivery, simplified workflows, and significant time savings.

🔋 Role overview:

We are seeking a Solution Engineer to join our founding team. This role requires a unique blend of technical expertise, customer engagement skills, and a passion for open-source technologies.

You will play a pivotal role in supporting and guiding our customers, ranging from engineers to non-technical decision-makers, through the complexities of cloud infrastructure and web development.

🚀 What You'll Do:

Your day-to-day responsibilities:

  • Partner with Account Executives and Customer Success Managers to deliver exceptional pre-sales and customer onboarding experiences, including technical best practices implementation and Qovery platform setup guidance
  • Provide expert technical support (L1) to customers, focusing on Qovery platform functionality and cloud provider integrations while ensuring timely issue resolution
  • Drive continuous improvement of support processes through documentation enhancement, tool optimization, and knowledge base development to scale our customer support capabilities
  • Serve as a technical liaison between engineering teams and stakeholders, translating complex technical concepts into clear, actionable insights
  • Contribute to Qovery's open-source ecosystem, particularly the CLI and Terraform Provider, to expand platform capabilities and enhance customer experience.

💡 What you'll bring in:

  • Senior-level engineering experience, particularly in Cloud infrastructure and web development.
  • Proficiency in at least one of the following: AWS, Azure, GCP, Cloudflare, Kubernetes.
  • A solid foundation in Engineering and Infrastructure principles (e.g., DNS, operating systems)
  • Strong debugging skills in complex technical environments
  • Excellent customer relationship skills and the ability to engage effectively with both technical and non-technical stakeholders.
  • Experience with technical support on SaaS products
  • Comfortable with at least one programming language and open to learning Kotlin, Rust, and Golang (preferred).
  • Fluency in oral and written English; additional language skills are a plus.

🎯 Why Join Us:

  • We propose an attractive benefits package: 401k, life insurance, dental insurance, and vision insurance + a pretty awesome PTO policy.
  • Impactful work: Join a high-growth startup with a product that genuinely makes a difference for developers and businesses alike.
  • Innovative Environment: Be part of a team of doers, that’s pushing boundaries in cloud technology and redefining how companies manage their infrastructure.
  • Flexibility & Work-Life Balance: we value results over hours and offer a flexible remote work setup.
  • Continuous learning and professional development opportunities.
Département
Product Management
Role
Technical Customer Specialist
Locations
New York
Remote status
Fully Remote
Contact Marie Mallassi Senior People Manager – Human Resources

About Qovery

We are passionate about simplifying the complexities of cloud infrastructure for software development. We provide an Internal Developer Platform that streamlines the path to production, offering solutions like testing, ephemeral environments, and a focus on continuous software improvement.

As a growing company co-founded by experienced professionals, we are committed to innovation and excellence in the tech world.

Product Management · New York · Fully Remote

Solution Engineer - US Based