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Strategic Account Manager



Sales & Business Development
United States
Posted on Thursday, May 9, 2024

Strategic Account Manager

In short: Full-time, remote position in the US. Please only apply if currently residing in the US. Competitive salary and stock options in the company. We are building a phone plan you'll love.

😍 We are Gigs

  • Gigs is for telecommunications what Stripe is for payments. We empower brands to offer their own mobile service for smartphones and wearables:
    • Businesses can brand and launch their own phone plans. This allows companies to create smooth customer experiences, attract and monetize new users and unlock new revenue streams.
    • Consumers can sign up and activate their SIM card or eSIM in less than 5 minutes, and easily manage their plan online.
  • We are backed by Google’s Gradient Ventures and Y Combinator, as well as the investors behind Facebook, Dropbox, and Airbnb. As part of Gigs, you will have access to the teams, resources, and support from any company we work with. We count on a team of world-class advisors and angel investors that can help us navigate our rapid growth*.*
  • Gigs was part of the YC W21 and YC Growth W23 batches and raised a $20MM Series A with participation from the CEOs of Uber, Doordash and Instacart.

🔧 The position

  • As part of our rapid growth and international expansion, we are looking for a Strategic Account Manager in the US, to play a leading commercial role in the Gigs Customer Success function.
  • You will own, build and grow relationships with Gigs’ largest, most strategic customers across multiple industry verticals. You will be responsible for the commercial well-being of these accounts, including negotiating contract renewals and generating upsell.
  • You will develop an in-depth understanding of your assigned customers and their use cases, keeping a close track of their usage data to ensure they are making the best use of Gigs. You will also identify and develop new opportunities for growing Gigs’ usage (including advising on, and helping coordinate, expansion into new verticals and jurisdictions by existing customers) along with expanding the number of stakeholder relationships across your assigned customers.
  • You will collaborate effectively with Business Development, Marketing, Support and Implementation to run cross-functional customer projects and campaigns and ensure the best possible experience for Gigs’ customers.
  • You will think critically about the organisation of Account Management within the broader Customer Success team and be comfortable taking responsibility for suggesting and implementing structural improvements.
  • You will be at the forefront of building out the account management team. You’ll be our first Strategic Account Management hire and will play a leading role in for building a high-performing B2B account management team.

👟 About you

We’re looking for the perfect candidate who can demonstrate the points below. But even if not all of this applies to you, we’d love to learn more about you. 🦄

  • You have 6 - 10 years of experience in Account Management at a B2B or SaaS tech company. You have profound knowledge of high impact account management strategies and a track record of growing significant customers. You are experienced working with the largest enterprise customers and understand the challenges of, and specific strategies required for, succeeding with these type of accounts.
  • You’re a commercial thinker. You are focused on growth, happy being responsible for a number and comfortable working with, forecasting and tracking commercial KPIs like NRR, GRR and ARR.
  • You care deeply about the customer experience. You are invested in ensuring our customers’ success. Whatever you do needs to have a business impact.
  • You’re a humble overachiever. You set goals, outline strategies, and iterate to not only meet but exceed your growth targets with customers. You know it takes a high degree of emotional intelligence to meaningfully build relationships with customers, manage their concerns and help drive their growth.
  • You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners.
  • You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know.

🌱 Our offer

  • Competitive salary based on experience.
  • 21 paid vacation days per year (PTO).
  • Generous stock options: We want everybody to be a true owner in Gigs (tax-free until exercised).
  • Free phone and data plan
  • Get your perfect setup: Mac, Mechanical Keyboard, Plugins, IDE. We are flexible and cover whatever you need to do the best work of your life.
  • A workplace built for remote-first work: We are building Gigs as a remote-friendly company, but we also believe in the magic of face-to-face interaction. That means we’re building ways to get you out of your home office from time to time:
    • Gigs Pads: Our collection of beautiful homes around the world, for when you need a work-cation getaway.
    • Gigs Republic: Our semi-annual sunny offsite, a time for us to all come together. Meet fellow Gigsters from around the world to spend quality in-person time with your team. Cook a delicious meal at our cooking competition, Gigs Table. Have fun playing games, going on a hike, or getting creative at a hackathon.