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Client Operations Lead - UK (London)



London, UK
Posted on Saturday, March 16, 2024
About us
At Encord, we're building the AI infrastructure of the future. Today, the biggest challenge companies face in getting an AI product to market is actually not half as glamorous as it may seem: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is both the most costly and the most time-consuming.
As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord.
We’re a team of 60 working at the cutting edge of computer vision and deep learning, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other prominent leaders in AI. We are one the fastest growing companies in our space, and consistently rated as the best tool in the market by our customers.
About the role
You will be responsible for designing, building and accelerating Encord’s support and AI enablement efforts. You will lead and execute on Encord’s project delivery motion (Client Operations) partnering with AI leaders as they build and scale their cutting-edge AI applications. You will manage and oversee the internal and external execution of complex projects, serving as a strategic partner to our customers and as the Encord expert for our partners.
You will design processes to streamline project delivery and optimize operational efficiency for Encord and our partners, continuously thinking about how processes can be improved and our customers and partners be more successful. You will work closely across product, engineering, sales and customer success – turning the insights you are uncovering on the front lines into actionable items for our product and engineering teams.
About you
- You're organized and an expert at prioritizing and managing your time. You have great intuition for what the biggest priority is, and know how to direct yourself towards them and execute.
- You're intelligent and can dip into the technical intricacies while staying focused on achieving the outcome. You may have a technical background, or the ability to learn quickly.
- You're an expert ‘doer’ – you feel energized by executing and ticking things off your to-do list.
- You're ambitious and you want to rise faster than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever is required.
- You have great commercial intuition and the ability to build rapport, influence people and drive change, whether it’s with a distinguished exec or a junior operator.
- You want to grow within Encord. You might want to become the best operations, product or customer success specialist out there and you’re looking for a company that can offer you that growth and learning opportunity to enable you to become a leader.
- You're a problem solver; for any challenge that comes up you always find a way, and you often find yourself achieving outcomes others did not think would be possible.
- You’ve consistently performed in the top percentile of whatever environment you’ve been in, whether in education, at work, or in other settings (sports, etc).
- You're an entrepreneur and you want to be a part of building a hyper-growth business.
You may have B2B / Operations / Customer success experience, or you may be a career changer who has been excelling at something incredibly challenging that demonstrates your grit. For example, you may be a career changer who did well in a different sector like banking / consulting / something else similarly intense & difficult, but now want to go on this journey of building a business.
More about Encord
- Competitive salary and equity in a hyper growth startup ahead of our Series B.
- Office in heart of Fitzrovia – team lunches on Friday, quarterly offsites & option for travels.
- Strong in-person culture: most of our team is in the office 3-5 days a week.
- Room to grow into anything you choose to – two years ago we were 12 people, now we’re 60. You’ll have all the opportunities for growth as you can handle.
- Flexible working hours, health insurance, 25 days annual leave a year + public holidays, yearly £800 learning and development budget, and all foundation level benefits you’d expect.